Staybridge Suites Plano - Richardson Area by IHG

We had booked a King Suite for our family of 4 for 3 nights. Upon our arrival, we were told that we had been upgraded to a 2-bedroom suite. We were so happy and surprised. We met 2 employees on the elevator that same day and they asked how our room was. I told her we just checked in and were surprised to be upgraded to a larger suite. One of the employees said she chose us to upgrade our room. We thanked her and told her we were very appreciative. The 2-bedroom suite was very nice and great so our kids both had their own beds and didn't have to share a convertible couch. The overall layout of the suite was nice, and we enjoyed breakfast. I love loved seeing the fresh flowers every day and the pool and patio were also very nice. We chose this hotel specifically for location and the indoor pool for our kids. The staff was very friendly.

The room is an actual suite. We booked a separate bedroom and living area. It's right off the PGB Tollway. Walmart/Sam's is a mile away. Sonic, Whataburger, Rosa's, Dunkin (and many other) restaurants are ½-1 miles away. As are two convenience stores. It is all very easy to get to. The employees were friendly enough. The breakfast was your standard breakfast. (Real) eggs. Waffle machine. Oatmeal. Cereal. Bagels/Toast. Yogurt. Misc fruit and nuts. Coffee and Juice/Cokes. The second day was Chicken & Waffles breakfast. The room was clean. The water pressure was great. The shower head was high enough that my 6'3" husband didn't have to get in his knees just to wash his hair. There was an outdoor grill area and gas fireplace/lounge area. Overall, we enjoyed the room space and convenience to nearby stores, etc. As it being 24/25th of Dec, service was limited. You could request service, but we did not. So I can't really rate 'service'.

Breakfast was changed up a little every day. The options were above average. The room was not the same room pictured upon online reservation but was a nice room with quality toiletries and a full stocked kitchenette! You could travel light with this hotel and be perfect. Every Staff member we encountered was super nice.

The location was great. I loved the outdoor courtyard and the pool. The staff was very friendly and professional. We actually left our iPad behind and they reached out to us letting us know they had it. Honesty goes a long way.

Staff is very friendly, I was in town for graduation. Pool is nice and warm and the BBQ grills work! The price was fair for the area but I was supposed to have a double bed room but we adjusted it was a sofa bed too so I did not complain. The breakfast was okay they have waffles.